ASSESSMENT ON CUSTOMER SATISFACTION TOWARDS E-BANKING SERVICES WITH SPECIAL REFERENCE TO NBM BANK

International Journal of Computer Science (IJCS) Published by SK Research Group of Companies (SKRGC)

Abstract

Banks play a pivotal role in the development of Malawi economy. They take up the responsibility of mobilizing small savings from across the country and see to it that it results in capital formation. The huge financial resource will contribute to the manufacturing and commercial activities of priority sectors. Banks also play a major role in credit creation of the economy. Therefore customer satisfaction, their loyalty and retention play a significant role in expanding the banking business. Banks have a definite role in building the economic growth of the country. The growth of Malawi banking is discussed under the history of Malawi Banking sector.

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Keywords

Banking, Customer Satisfaction, E-Banking.