A STUDY ON ADOPTING OF DIGITAL IDENTITY VERIFICATION (E-KYC) IN FINANCIAL TRANSACTIONS IN MADURAI CITY

Special Issue - Innovative Commerce: Bridging Business and Computer Applications (ICBBCA-2026) |PG Department of Commerce with Computer Applications, Mannar Thirumalai Naicker College, Madurai – March 2026| International Journal of Computer Science (IJCS) Published by SK Research Group of Companies (SKRGC)

Abstract

This research paper, titled "A Study on the Competency of e-KYC for Financial Transactions in Madurai," presents research into individuals' levels of understanding and experiences with e-KYC services. With the increase in digital banking, e-KYC services provide an additional method to verify a customer's identity through a quick and effective process, without having to rely on paper documentation for identity verification. This research project is collecting data that will allow for an assessment of how much individuals currently use e-KYC; examine the impact of e-KYC on the quality of banking services provided, customer satisfaction with their banks, and socio-economic improvements that result from e-KYC services. There were 150 participants in the study; data were collected with a structured questionnaire (primary data), with journals and reports (secondary data) being used as supporting material. Data analysis was completed by calculating percentages from the questions answered on the questionnaire

References

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Keywords

Digital Identity Verification, e-KYC, Financial Transactions, Digital Banking, UPI Services, Customer Satisfaction, Financial Inclusion, Service Quality, Data Security, Madurai City.